Cancellation Policy

Outdoor Stage Inclement Weather Policy:


IF YOU HAVE TICKETS TO A CANCELLED PERFORMANCE, PLEASE CONTACT THE BOX OFFICE AT 973-408-5600 OR BOXOFFICE@SHAKESPEARENJ.ORG TO RESCHEDULE YOUR PERFORMANCE.  

It is our desire to complete every performance, and we will make every effort to "raise the curtain" and finish each show despite light rainfall.

In the event of heavy rains or winds, however, we may delay the start of the show, or the completion of the show, for up to two 15-minute intervals, in the hope that the weather will clear. Announcements will be made informing audience members of "holds." We may also pause to take precautions to ensure the safety and health of the performers and crew.

To find out if a show is cancelled prior to curtain time, please check “News and Events” on the homepage of our website or call the Box Office at 973-408-5600. A Box Office associate or a recorded message will advise you accordingly.

If inclement weather necessitates canceling a show prior to curtain time, that decision will be made between one and two hours before curtain. The Box Office staff will contact all ticketholders by email and phone to announce a cancellation and reschedule tickets for another performance of the same production.  If you have tickets to a cancelled performance, please call the box office at 973-408-5600 to reschedule your performance.   

 

 

Main Stage Inclement Weather Policy:

It is our desire to complete every performance, and we will make every effort to “raise the curtain.” In the rare case that it becomes necessary to cancel a show due to extreme inclement weather, the cancellation will occur no later than two hours prior to curtain. The Box Office staff will attempt to contact all ticketholders by phone to announce a cancellation and to reschedule tickets for another performance of the same production. Refunds will not be issued for cancelled performances; however, exchange fees and price differences will be waived.